Publisher's Synopsis
For some people providing amazing customer service comes naturally. For others it takes some practice and hard work. Whether you are a natural or not, everyone can take their customer service to the next level. Learning how to give amazing customer service doesn't need to be difficult! This book examines top-notch customer service and shows you 52 small things that can make a huge difference. Tackle one concept per week and improve your customer service without ever feeling overwhelmed! Start with one concept and make that your focus for a week. The following week focus on another concept, all the while incorporating what you learned in the previous weeks. Week after week you will learn valuable skills to set your customer service apart from the rest. Customers will respond to your professionalism and enthusiasm and you may even find your job gets easier as you get better at it!
