Publisher's Synopsis
CASE STUDIES FOR THE EMERGENCY RESPONDER: THE PSYCHOSOCIAL, ETHICAL AND LEADERSHIP DIMENSIONS, 1st EDITION is designed to demonstrate how the interpersonal challenges of both emergency medical response personnel and the people they serve can be proactively addressed and effectively conquered. Appropriate for practicing professionals and students alike, the book features case studies spanning a variety of topics including; customer service, incident command, safety, interagency cooperation, internal and external communications, health and wellness, grief, learned helplessness, advocacy, psych patients, EMS protocols, standard operating procedures, cultural issues, team dynamics, interpersonal skills, risk management, public private partnerships, and public education. These case studies do not provide any one right way to handle an emergency situation. Rather, they encourage readers to think by providing examples that show how certain decisions can either positively or negatively affect the final outcome of a variety of emergency situations and impact their job. This book intends for readers to learn from both positive and negative decision making. It also permits both students and professionals to learn from short-sighted, mundane and unprofessional interactions with the patients, between team members, and with other public safety agencies. These case studies will allow readers to build knowledge and reflect; leading to meaningful discussions and dialogue in a variety of environments.
