Contact US! Trainer's Manual

Contact US! Trainer's Manual Call Center English Skills

Paperback (21 Jun 2010)

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Publisher's Synopsis

CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

Book information

ISBN: 9780521178587
Publisher: Cambridge University Press
Imprint: Cambridge University Press
Pub date:
DEWEY: 428.34071
DEWEY edition: 23
Language: English
Number of pages: 64
Weight: 192g
Height: 293mm
Width: 210mm
Spine width: 5mm