Publisher's Synopsis
Working in a customer service sucks?Nope, if they don't off shore or they delegate to a third company.But if they act in such way, get prepared to work for peanuts.No benefits, no career prospects, dirty facilities, impossible working hours, receiving calls every given moment, angry customers, inexistent management, mobbing, slavery, joke of a salary, stress, burnout.Do you really want this as your lifestyle?Before you choose, read this book full of reviews taken from the web site www.glassdoor.com, the best portal where you can find the truth about how it is working in these corporations.Choose your destiny: stay away from bpo companies!
