Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit

Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit

Hardback (03 Jan 2015)

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Publisher's Synopsis

In recent years, developing a value proposition has become a prime consideration for businesses. A value proposition is an analysis and quantified review of the business benefits, costs and value that a company can deliver to prospective customers and customer segments. Creating and Delivering your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company.

This practical first edition shows readers how to build, deliver and harness value propositions to create profitable growth for any business, by utilizing the experience of clients and customers. Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide for all senior practitioners to understand and develop a value-focused strategy.

Book information

ISBN: 9780749476519
Publisher: Kogan Page
Imprint: KoganPage
Pub date:
DEWEY: 658.812
DEWEY edition: 23
Language: English
Number of pages: 232
Weight: 502g
Height: 243mm
Width: 165mm
Spine width: 19mm