Designing the Best Call Center for Your Business

Designing the Best Call Center for Your Business

2nd edition

Hardback (03 Jul 2017)

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Publisher's Synopsis

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f.

Book information

ISBN: 9781138412163
Publisher: CRC Press
Imprint: CRC Press
Pub date:
Edition: 2nd edition
DEWEY: 658.872
DEWEY edition: 22
Language: English
Number of pages: 300
Weight: 453g
Height: 229mm
Width: 152mm