Publisher's Synopsis
Diversity in Hospitality Industry provides readers with a comprehensive understanding of the ways in which people differ including race, sex, age, mental and physical ability, appearance, religion, sexual orientation and how these differences can influence Hospitality Industry. It provides strategies for managing diversity in work and hospitality environments, an overview of diversity training that can be implemented in the workplace, and outlines legal issues related to diversity. Grounded in research and theory, this user-friendly book emphasizes the practical applications of research findings. Its clear discussions and logical connections among ideas helps readers understand the managerial implications of fostering and sustaining a diverse workforce. The idea of this book came to provide the Arabic library with this humble effort as contribution in the diversity management field generally, and hospitality industry specifically. To achieve the goals of this book, it has been divided into twenty chapters. Those chapters include several topics such as, the diversity definition, Diversity in hospitality industry, Culture diversity and organization change in hospitality organizations, Managing of diversity, Diversity programs, Diversity training, The most successful strategies in hospitality industry, The best diversity initiatives and practices, workforce immigration and its role in diversity, Women and diversity, Religion diversity in workplace, Diversity Suppliers in hospitality industry, Future trends in diversity, Case studies for some of the best hospitality companies and most challenging issues in managing diversity in hospitality industry. The books goal is to be used as a beneficial source for students, managers and employees in the hospitality industry in Middle East. In addition, this book can be a useful textbook for hospitality and tourism departments in colleges and institutions.
