Publisher's Synopsis
In a world of management buzzwords, Total Quality Management (TQM) is a management philosophy thatÆs here to stay. Properly implemented it dramatically changes the way that business is done. Poorly implemented it can damage the development of your organization and your competitiveness and create serious barriers to successful management. - - Essentials of Total Quality Management provides you with: - - ò An understanding of the thinking behind TQM and its development - ò The key concepts of Deming, Juran, Crosby, Ishikawa and Taguchi, clearly explained - ò How to rate your organization and the differences between a total quality company and a traditional organization - ò Ideas, techniques and advice on how to take Total Quality forward in your organization. - - The Smart Management Guides Series offers practical guidance, with helpful tips and checklists, in a range of essential business skills. With each title providing an instant grounding in a key area, theyÆre ideal for todayÆs busy manager. Other titles in the series include: Managing Through Change, Empowering the Self-Directed Team, Unlocking Peak Performance, Managing Your Boss, and Essential Presentation Skills.
