Publisher's Synopsis
Increasingly the contribution of the first-line manager or supervisor is being recognized as critical to the smooth running of any organization. It follows that increasing his or her effectiveness through systematic training is a sure way to improve corporate performance. - - This collection of carefully designed exercises covers the entire spectrum of relevant skills, including objective-setting, leadership, delegation, decision-making, problem solving and discipline. All the activities are experiential and participative. In each case full instructions are supplied, together with ready-to-copy masters of all the material needed by participants and observers. The result is a resource that will make a worthy addition to any trainerÆs library.
