Publisher's Synopsis
The Front Office department of a hotel is responsible for developing and maintaining the guest database, coordinating guest services, and ensuring guest satisfaction. This is a comprehensive guide to managing the front office operations of hotels, resorts, and other hospitality establishments. The book covers essential topics such as guest services, reservation management, room assignment, and billing and accounting procedures. It also explores important areas such as staff training and development, customer service, and the use of technology in front office operations. The book is written to help hospitality professionals develop the skills and knowledge required to effectively manage front office operations and ensure guest satisfaction.
