Publisher's Synopsis
Eliminate workplace aggression. Simple, proven strategies to make your work day calmer. Stand up against client and co-worker aggression; help clients to refocus and calm, and prevent workplace bullying. An indispensable resource for the human services and community services field, and for any professional who has to deal with agitated clients or co-workers. This resource will be used again and again and prove an invaluable resource in the community services industry to help in conflict resolution. Written by an industry professional with proven experience and professional communications qualifications.
