Publisher's Synopsis
Today's managers need more than a clear understanding of what it takes to supervise operations through quantitative techniques, technology and processes. They also need to learn how to effectively coordinate those operations across a global supply chain. This volume provides a solid foundation for both qualitative and quantitative operations processes, teaching students how to analyse operational processes designed to ensure quality, create value and optimise output in order to make organisations more successful. The authors successfully make complex topics easy to understand with frequent real-world examples, virtual online tours of service and production facilities and easy-to-understand example problems.
