Publisher's Synopsis
Timely, authoritative, and practicalan incomparable guide to the crucial "difference makers" that keep patrons coming back When it comes to customer satisfaction, good food served in a timely and attractive manner is only half the story. Restaurant Service takes you beyond those basics to offer a comprehensive guide to important rituals and amenities that make customers feel comfortable and turn a meal into a memorable event. This incomparable how-to guide features:
- Step-by-step guidance on extraordinary table and guest servicefrom meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
- A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
- Detailed procedures for service setup and administration
- How to feature and serve luxuries and regional specialties that add sizzle to your menu
- ADA requirements and how to comply with them
- And more
