Publisher's Synopsis
Rx for Business: Qualitivity is a dynamic new approach that helps organizations create synergy by merging quality with productivity. Qualitivity creates an atmosphere of innovation that results in improved products and services. American Express, First Data and Standard & Poor's have seen exponential return on investment from implementing Qualitivity's three Q's-Quality, Quantity and Quest for Service Excellence. Qualitivity will help an organization achieve the highest level of work performance, while reducing costs and enhancing efficiency. By moving away from long accepted practices, there is an opportunity for an unprecedented wave of unique solutions to surface. The new Qualitivity models provide management with the tools to enact these fast-paced business changes
