Publisher's Synopsis
In the nick of time, here is a book that will help you to measure, track, improve, and allocate funding for one of the library's most vital services - access to online and network-based resources. The first of its kind and written by a team of research experts, this how-to manual will guide you through the process of measuring and assessing the quality of service you are providing to a new breed of technology-savvy library users. Through practical examples and tested methods, Statistics and Performance Measures for Public Library Networked Services will show you how to: Establish a core set of performance measures that will capture and describe patron use of online resources. Collect and organize hard statistics based on the measures you set. Assess the services you are providing and identify potential areas of growth. Understand how your library's services are being used by patrons. Using the reproducible forms, develop a specific picture of your library's network service and usage that can be communicated to staff, community, and new funding streams. Develop financial reports and cost-benefit analysis to support budget increases and reallocate resources. Packed with examples, charts, graphs, worksheets, and a wealth of sample forms, this unique, hands-on guide will benefit all libraries as they work to secure funding for new and changing information technologies.
