Publisher's Synopsis
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication.
(01 May 1998)
Not available for sale
Includes delivery to the United States
Out of stock
Demonstrates how to identify, avoid, and defuse verbal attacks, tells how to handle irate customers and manipulative bosses, and describes techniques for improving communication.
ISBN: | 9780136885733 |
Publisher: | Prentice Hall, Business & Professional Division |
Imprint: | Prentice Hall, Business & Professional Division |
Pub date: | 01 May 1998 |
DEWEY: | 153.6 |
DEWEY edition: | 20 |
Number of pages: | 287 |
Weight: | 657g |
Height: | 241mm |
Width: | 165mm |
Spine width: | 25mm |