Publisher's Synopsis
Only two types of conversations matter. The ones that frame someone's thinking and the conversations that move them to action. Everything else is just noise - the rhythmic hum of business as usual. That hum is a sign of what we call a Chocolate Conversation. People talking to each other, nodding, thinking they're on the same page. Underneath, there's confusion, concern and conflict. That's why we've created this book on fassforward. For those leaders who want to learn about a new way to have productive conversations. Conversations that reduce the noise, change the way people think, and inspire them to action. fassforward is a business consulting firm. We help leaders change the conversations about Culture, Innovation and Customers. We believe if you want to change your business, start by changing the conversation.
