Hardback (27 Jun 1997)
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Written by the head of British Telecom's Customer Service, The Customer Challenge provides an account of how the company's customer service programme helped change it from an inefficient state monopoly into a vigorous private company.
| ISBN: | 9780273626336 |
| Publisher: | Pearson Education |
| Imprint: | Financial Times/Prentice Hall |
| Pub date: | 27 Jun 1997 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 241 |
| Weight: | 580g |
| Height: | 234mm |
| Width: | 156mm |
| Spine width: | 19mm |
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Paperback
Published 18 Jun 2020
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