Paperback (30 Aug 2012)
Includes delivery to the United States
10+ copies available online - Usually dispatched within 7 days
Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
| ISBN: | 9781849284059 |
| Publisher: | IT Governance Publishing |
| Imprint: | ITGP |
| Pub date: | 30 Aug 2012 |
| DEWEY: | 004.0688 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 304 |
| Weight: | 432g |
| Height: | 153mm |
| Width: | 228mm |
| Spine width: | 17mm |
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