Publisher's Synopsis
The groundbreaking guide to boosting efficiency and revenue in any white-collar setting-without investing in new technology
Despite the ubiquity of advanced office technology, knowledge work has seen virtually no measurable productivity improvement since the 1960s. In fact, technology often leads to decreased productivity. This well-documented disconnect is known as the Productivity Paradox, and it has been accepted as normal by companies around the world for decades.
The Knowledge Work Factory provides a proven, easy-to-implement program for eliminating the Productivity Paradox. This one-stop guide takes you through the processes of scrutinizing workflows and activities, ferreting out waste, and restructuring processes to boost efficiency, productivity, and job satisfaction to the very knowledge workers it affects.
