Hardback (21 Oct 2014)
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Sales and service are being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales or customer service needs to possess entirely new skills.
| ISBN: | 9781118827857 |
| Publisher: | Wiley |
| Imprint: | John Wiley & Sons, Inc. |
| Pub date: | 21 Oct 2014 |
| DEWEY: | 658.8 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | xi, 260 |
| Weight: | 470g |
| Height: | 162mm |
| Width: | 232mm |
| Spine width: | 24mm |
