Publisher's Synopsis
From the opening act through the encore, you gotta dazzle your customers with ROCK STAR treatment if you wanna create the outrageously groovy vibe that inspires their loyalty. Discover how creating a loyal tribe of customers is as uncomplicated as the three-chord rock & roll of the Ramones. Learn why treating your internal customers like rock stars goes beyond providing red M&M's and Dom Perignon. Make the leap from a positive attitude to a ROCKITUDE as you create a new set of rules by passionately expressing your love and gratefulness for your customers. Give them their own standing ovation by making every day customer appreciation day. Channel the Blues Brothers and venture out on a mission from God by treating your customers in a manner that makes them shout "Yowza Yowza Yowza!"
