Publisher's Synopsis
- Does trust still matter in health care and who does it matter to?
- Have trust relations changed in the 'New' NHS?
- What does trust mean to patients, clinicians and managers?
This unique book explores the importance of trust, how it is lost and won and the extent to which trust relationships in health care may have changed. The book combines theoretical and empirical analysis, while also examining the role of policy.
Calnan and Rowe analyse data collected from interviews with patients, health care professionals and managers in primary care and acute care settings.
Among the issues covered are:
- The importance of trust to their relationships
- What constitutes high and low trust behaviour
- The changing nature of trust relations between patients, clinicians and managers
- How trust can be built and sustained
- How interpersonal trust affects institutional trust
