Publisher's Synopsis
Told with humor, and packed with tips and lessons from more than 25 years in the service industry, Darren Chilton cites real-life examples in this impactful and often hilarious look at finding your own service style - and giving yourself a pay raise.This book is for any person who is currently waiting tables or is contemplating a position in the restaurant or hospitality industry, and wants to find a personalized style to enhance their abilities, and subsequently increase tips. By the end of the book, readers will have a good understanding of their own individual style and how to apply those attributes into better service and greater income.This book is an excellent resource for servers, hosts, managers, owners, or anyone in a face-to-face customer service related profession with a desire to dramatically improve service and guest retention.
