Publisher's Synopsis
Describes ten steps to providing quality service, and stresses the importance of the point of encounter between a business and its customers.
Berkley Edition
Paperback (01 Jan 1990)
Not available for sale
Includes delivery to the United States
Out of stock
Describes ten steps to providing quality service, and stresses the importance of the point of encounter between a business and its customers.
ISBN: | 9780425141441 |
Publisher: | Berkley Books |
Imprint: | Berkley Books |
Pub date: | 01 Jan 1990 |
Edition: | Berkley Edition |
DEWEY: | 658.812 |
DEWEY edition: | 20 |
Language: | English |
Number of pages: | 132 |
Weight: | -1g |
Height: | 209mm |
Width: | 133mm |
Spine width: | 12mm |