Publisher's Synopsis
Your Full Guide to Owning & Operating a Hospitality Property - SuccessfullyIndependent Hotel, Resort, Inn or Bed & BreakfastHow do I open or grow my hotel, a resort, inn, or bed & breakfast?This is a question I am often asked, but before I answer, let me begin by asking you a couple of questions. Is the idea of being your own boss sound appealing to you? Is the thought of sharing your corner of the world with guests intriguing? Have you ever thought about owning your own independent hotel, resort, inn or bed & breakfast, but are not sure or the steps to take to ensure success?If you have answered YES to any of these questions, this book is for you. If you have dreams of becoming a successful independent hotel, resort, inn or bed & breakfast proprietor, this book is designed to get you started and to grow your business. "Your Full Guide to Owning & Operating a Hospitality Property - Successfully" will share you more than just quick-fix tactics but instead how to develop successful long-term operation methods.We understand how busy you are, so the book is divided into four separate series. They include: Series #1 - Your Hospitality Property Organizational StructureWhere to Start - Your Organizational Strategy - Your Management StrategyYour Operation - OutsourcingSeries #2 - Employee DevelopmentThe Right Mindset - Hiring Winners - Employee Training - Effective Communication Will Improve Your Property - Customer Service - Customer Complaints - How to Upsell - How to Fire Series #3 - Marketing for Your Hospitality Properties Success Your Marketing Strategy - Branding - Effective Website - Guest List Building Social Media - Creating a Successful Blog - Marketing - Social Media - Customer Giveaways - Newsletters - Surveys Series #4 - How Do You See Your Property?How Does Your Property Compare - Become Your Own Guest - Hospitality Property Accessible -Your Restaurant - Endless Referrals - Negative Reviews - The Future What you will learn here will help you stay two steps ahead of your competition, increase your bookings and patronage, while enjoying a fun & fulfilled life as a hotelier/innkeeper.
