Total Quality Management of Distance Education

In an increasingly competitive Higher Education environment, the issue of quality has influenced educational institutions throughout the world, and has been a central issue for practitioners, academics, and researchers in the field of education for several years. Over time, the standards in which quality have been measured have shifted to an approach known as Total Quality Management (TQM). While there has been a growth in the general awareness of Total Quality Management, the application of TQM in Distance Education Institutions (DEIs) has been negligible."Total Quality Management of Distance Education" reviews the studies that have been conducted to measure the benefits of implementing Total Quality Management (TQM) in Higher Education Institutions and vocational institutions. This book will be divided into two sections: Section A contains eleven original chapters, all written by the lead author, Dr. Nayantara Padhi. Each of these eleven chapters present examples, figures, tables and illustrations to engage the reader, and offer direction to other sources such as books, articles, and web sites. In addition, the author explains the concept of TQM, reviews the adoption and use of TQM in HEIs, describes the elements and techniques, and provides a strategic framework for implementing TQM in DEIs. Section B contains five additional chapters, each one represents a case study of TQM practice in different DEIs worldwide, and contributed by eminent researchers in the field of quality in DEIs.

Preface Chapter One: Journey of TQM Chapter Two: Concept of TQM Chapter Three: Quality in Education Chapter Four: TQM in Educational context Chapter Five: Need and Application of TQM in Distance Education Chapter Six: Model for Implementing TQM in Distance Education Institutions Chapter Seven: Strategic Planning for TQM implementation Chapter Eight: Elements of TQM Chapter Nine: Tools and Techniques of TQM Chapter Ten:Critical Success Factors for successful TQM Implementation Chapter Eleven: ISA Certification in Distance Education Chapter Twelve:written by Richard Lewis at UKOU Chapter Thirteen:written by Mansor Fadzil at OUM Chapter Fourteen:written by B.N. India Chapter Fifteen: written by Albert Sangra at UOC Chapter Sixteen:written by Donald Hanna at University of Wisconsin, Madison

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