2010
Hardback (24 Nov 2009)
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This work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis).
| ISBN: | 9781441916396 |
| Publisher: | Springer US |
| Imprint: | Springer |
| Pub date: | 24 Nov 2009 |
| Edition: | 2010 |
| DEWEY: | 658.83015195 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 313 |
| Weight: | 1400g |
| Height: | 234mm |
| Width: | 156mm |
| Spine width: | 19mm |
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