2010 edition
Paperback (25 Feb 2012)
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This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
| ISBN: | 9781461425021 |
| Publisher: | Springer US |
| Imprint: | Springer |
| Pub date: | 25 Feb 2012 |
| Edition: | 2010 edition |
| Language: | English |
| Number of pages: | 308 |
| Weight: | 504g |
| Height: | 235mm |
| Width: | 155mm |
| Spine width: | 17mm |
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Published 18 Jun 2020
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